Refund policy

Return, Refund & Cancellation Policy (Digital Products & Services)

Last Updated: November 15, 2026

Thank you for choosing our digital shipping label and order management tool. Please read our policy carefully before purchasing or subscribing to our service.

1. Nature of Digital Products

Our product is a digital software service/tool designed to help social media sellers generate bulk shipping labels and manage customer data via Google Forms/Excel. Because we provide immediate access to digital tools, software utilities, and digital assets, our refund policy reflects the nature of digital goods.

2. Refund Policy

  • General Rule: All sales and subscriptions of our digital product/tool are final and non-refundable. Once access to the tool, dashboard, or digital setup has been provided, we do not offer refunds or credits.

  • Exceptions for Technical Failures: We take pride in our service. If you experience a major technical glitch, severe bug, or inability to access the tool from our end that our support team fails to resolve within a reasonable timeframe (48-72 hours), you may request a review for a partial or full refund. Such requests will be evaluated on a case-by-case basis.

3. Cancellation Policy

  • Subscription Cancellation: If you are on a recurring subscription plan, you can cancel your subscription at any time through your account settings or by contacting our support team.

  • Effect of Cancellation: Upon cancellation, you will retain access to the tool until the end of your current billing cycle. No refunds will be provided for any unused portion of a billing period.

4. Support and Assistance

If you face any issues understanding how to use the Google Form, generating the PDF layout, or managing your Excel database, our support team is always happy to help you get started.

5. Contact Us

If you have any questions regarding this policy or need technical support, reach out to us at:

  • Email: autolabelflow@gmail.com